Warranty and Service
Comprehensive VISIOCOM warranty terms. Standard 5-year warranty with the option to extend up to 20 years.
Quality workmanship of luminaires and branded components ensure reliable long-term operation.
At VISIOCOM, we believe in the quality of our products. That's why we offer one of the longest warranties on the market.
Our luminaires use only quality and branded components from renowned world manufacturers. This allows us to guarantee long service life and reliable operation of all our products.
Warranty Levels
Standard Warranty
5 years
- Complete coverage of material defects
- Free replacement of defective components
- Technical support included
- Remote diagnostics
Extended Warranty
10 years
- Everything from standard warranty
- Priority service support
- Preventive inspections
- Guaranteed spare parts availability
Premium Warranty
up to 20 years
- Everything from extended warranty
- Complete luminaire replacement on failure
- Guaranteed luminous flux
- Compensation during outage
Warranty Conditions
What warranty covers
- Material defects and manufacturing defects
- Premature LED module failure
- Power supply malfunctions
- Optical system defects
- Luminous flux degradation beyond specification
- Control system malfunctions
What warranty does not cover
- Mechanical damage due to accident
- Damage caused by improper installation
- Damage by natural elements beyond IP rating
- Unauthorized modifications to luminaire construction
- Normal wear and tear
- Damage caused by power surge
Claim Process
Notification
Contact us by email or phone
Diagnostics
Remote or on-site fault inspection
Resolution
Repair or replacement of defective part
Verification
Functionality check and case closure
Quality Assurance
Certification
All products meet European standards and have appropriate CE, ENEC, RoHS certifications.
Testing
Each luminaire undergoes thorough testing before shipment to the customer.
Support
Technical support is available throughout the entire product lifetime.
Have a question about warranty?
Our team is ready to answer all your questions regarding warranty conditions and service.
Service Line: +420 774 127 879
Email: info@visiocom.cz
Working Hours: Mon-Fri 8:00 - 17:00